Returns & Refunds

Custom, personalized & engraved items: final sale

Laser engraving is permanent; there is no fixing a mistake once it is burned in. For that reason, all custom, personalized, and engraved items (including engraving deposits) are final sale: no returns, exchanges, or refunds once production has started.

Before we engrave anything, we email you a digital proof showing the layout, spelling, and size. Nothing is engraved until you reply APPROVED. Please double-check spelling, names, dates, and numbers; we engrave exactly what you approve.

The only exceptions: (1) your item arrives damaged, or (2) the finished item does not match the proof you approved. In either case, contact us at cjcblacklabel@gmail.com within 7 days of delivery with photos of the item (and packaging, if damaged), and we will make it right.

Non-custom items (apparel, art prints, and other ready-made products)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, gift cards, downloadable software products, and some health and personal care items. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at cjcblacklabel@gmail.com.

Shipping for returns

You’ll need to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us